Order Cancellation Policy

Cancellation Requests Before Shipment

At Boltenelise, we understand that plans can change after an order is placed. If you need to cancel a purchase, please contact our customer support team as soon as possible at info@boltenelise.com.

Orders that have not yet been shipped may be eligible for cancellation. Please provide your order number and the email address used at checkout so we can identify your purchase and check its current status.

A cancellation request is not considered complete until it has been confirmed by our customer support team. If the cancellation is accepted before shipment, the full amount paid for the cancelled order will be refunded to the original payment method.

Orders That Have Already Shipped

Once an order has been dispatched, it generally cannot be cancelled directly because the package may already be in the carrier's delivery network.

If your order has already shipped, please contact us to discuss the available options. Depending on the circumstances, you may be able to request a return after delivery under the applicable return conditions. Any request will be handled in accordance with applicable consumer protection laws.

Refusing a delivery or declining to collect a package does not automatically confirm a cancellation or guarantee a refund. Please contact customer support for guidance before taking action.

Refund Processing and Timing

When a cancellation is approved, the refund will be returned to the original payment method.

Refund processing generally takes 2–3 business days after the cancellation and refund have been confirmed. Once the refund has been initiated, the funds are expected to appear in your account within approximately 1–3 days. The actual time may vary depending on your payment provider, bank, or card issuer.

The time required for a refund to appear in your account may be separate from the time needed to approve and process the cancellation. If your refund has not appeared after the expected period, please contact us with your order details.

Changes to an Existing Order

If you need to correct your shipping address, update contact information, or request another change before shipment, contact customer support promptly. We will review the order status and determine whether the requested change can be accommodated.

Changes may no longer be possible once an order has entered the dispatch process. If the requested adjustment cannot be made, our customer support team can explain the available alternatives.

Cancellation Due to an Order Issue

If an order cannot be fulfilled because of a product availability issue or another material order-related problem, we may contact you to discuss the next steps. Where an order is cancelled and a payment has been collected, any applicable refund will be handled in accordance with the circumstances and applicable law.

This policy does not restrict any mandatory cancellation rights or other consumer protections that apply under applicable law.

Contact Information

For cancellation requests, order changes, or questions about refund status, please contact us using the details below.

Address: 2932 Pine Tree Dr, Edgewater, FL 32141, United States

Email: info@boltenelise.com

Phone: +1 (386) 428-6732

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)