Shipping Policy

Delivery Coverage

Boltenelise provides furniture delivery services throughout the United States. Orders are shipped to the delivery address submitted by the customer during checkout. Please ensure that your address, ZIP code, and contact information are complete and accurate before placing an order.

Delivery arrangements are based on the information provided with each order. If you need to correct your delivery details, please contact customer support as soon as possible.

Shipping Fees

Shipping charges are determined by the total order amount, as outlined below.

Orders totaling $82.33 or more qualify for free shipping.

Orders totaling less than $82.33 are subject to a shipping fee of $11.42.

The applicable shipping charge will be displayed during checkout before you complete your purchase. Please review the order summary carefully to confirm the total amount due.

Order Processing Time

Orders generally require 2–3 business days for processing before dispatch. During this stage, order details are reviewed and the shipment is prepared for delivery.

Processing time is separate from transit time. The estimated shipping period begins after the order has been dispatched, so please allow time for both stages when estimating your delivery date.

Shipping Methods and Transit Time

Orders are shipped through DHL or FedEx, depending on the order and delivery arrangements.

The estimated transit time after dispatch is 7–11 business days. This estimate does not include the initial order processing period.

Although we work to ensure orders move through the delivery process efficiently, actual arrival dates may be affected by carrier operations, weather conditions, public holidays, or other circumstances outside our reasonable control. The stated transit period is an estimate rather than a guaranteed delivery date.

If your package has not arrived within the estimated delivery period, please contact us first by email at info@boltenelise.com. You may also call +1 (386) 428-6732. Providing your order number and tracking details will help us investigate the shipment status.

Taxes and Customs Clearance

All applicable taxes are included in the corresponding product prices. We have arranged for our logistics provider to handle customs clearance directly where required.

Customers are not required to make additional payments for the taxes and customs clearance services covered by these arrangements. The amount displayed for your order should be reviewed at checkout before payment is submitted.

Order Tracking

Once your order has been dispatched and valid tracking information becomes available, you can use the tracking details to follow the shipment's progress.

Tracking updates may not appear immediately after dispatch because carrier systems can take time to register and update shipment information. If tracking remains unavailable or shows no progress for an extended period, please contact customer support with your order number so we can assist with an inquiry.

Delivery Issues, Damaged Items, and Lost Packages

If a shipment is significantly delayed, appears to be lost in transit, arrives damaged, or contains an incorrect item, please contact customer support promptly.

To help us review the issue, provide your order number, tracking information, and a clear description of the problem. Photos of the package, shipping label, and affected product may also be helpful when damage or an incorrect item is involved.

We will review the available information and work to determine an appropriate resolution based on the circumstances and applicable law. The resolution will depend on the nature of the issue and the findings of the review. Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.

Shipping Address Changes and Order Cancellation

Customers are responsible for checking their shipping address and contact details before submitting an order. If you notice an error, contact customer support as soon as possible.

Address changes may be possible before dispatch. Once an order has been handed over to the carrier or entered the shipping process, changes may no longer be available. We will review requests according to the order's current status and the available delivery options.

If you wish to cancel an order, please contact us promptly. Orders that have not yet shipped may be eligible for cancellation, subject to confirmation by customer support. Once an order has been dispatched, direct cancellation is generally unavailable. In that situation, you may be able to request a return after delivery under the applicable return conditions and statutory rights.

Submitting an address change or cancellation request does not mean the request has been completed. Please wait for confirmation from customer support.

Delivery Address and Customer Responsibilities

Customers must provide a complete and deliverable shipping address, including the correct ZIP code and any necessary apartment, unit, or building details. A valid telephone number or email address should also be provided where requested.

Incomplete or inaccurate delivery information may cause delays or prevent successful delivery. If an address issue is identified, we may contact you to clarify the information or discuss available options.

If delivery is affected by incorrect or incomplete information supplied by the customer, the circumstances will be reviewed individually. Any additional arrangements or costs will be addressed according to the actual situation and applicable law rather than assumed automatically.

Contact Information

For questions about shipping fees, order processing, delivery estimates, tracking information, or shipment problems, please contact us using the details below.

Address: 2932 Pine Tree Dr, Edgewater, FL 32141, United States

Email: info@boltenelise.com

Phone: +1 (386) 428-6732

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)