Return and Refund Policy

Policy Overview

At Boltenelise, we aim to make the return and refund process for furniture purchases clear, practical, and fair. This policy explains how to cancel an order before shipment, request a return, report a damaged or incorrect item, and receive an eligible refund.

We provide returns but do not offer voluntary product exchanges. If you need a different item, you may request an eligible return and place a separate order. This approach helps us process each order and refund independently and confirm the availability of the replacement item before a new purchase.

This policy applies to orders delivered within the United States, subject to applicable federal and state laws. Nothing in this policy limits consumer rights that cannot legally be waived.

Order Cancellation Before Shipment

If your order has not yet been shipped, you may contact us to request cancellation. Once the cancellation is confirmed, the full amount paid for that order will be refunded to the original payment method.

If your order has already been dispatched, cancellation may no longer be possible. In that situation, you may request a return after delivery if your order qualifies under this policy or applicable law.

Please contact customer support as soon as possible if you wish to cancel an order. A cancellation request does not guarantee that the shipment can be stopped once fulfillment or dispatch has begun.

Returns for Non-Defective Products

Customers may request a return within 30 days of receiving their order for eligible items that are no longer wanted or were purchased by mistake.

To qualify for a standard return, the item should be unused, in its original condition, and returned with its original packaging and included components where reasonably possible. Furniture should be protected appropriately for transportation to reduce the risk of additional damage.

For standard returns that are not covered by a statutory right requiring different treatment, please email info@boltenelise.com with your order number, the item you wish to return, and the reason for your request. We will review the order details and provide the applicable return instructions.

If a return is approved, we will provide an electronic return label for you to download and print. Please follow the supplied shipping instructions and retain the carrier receipt or tracking information until the return has been completed.

Items that have been used beyond reasonable inspection, modified, damaged through customer handling, or returned with essential components missing may be ineligible for a standard refund, subject to applicable law and any mandatory consumer rights.

Damaged, Defective, or Incorrect Items

Please inspect your furniture after delivery. If an item arrives damaged, has a manufacturing defect, or differs materially from the item ordered, contact us promptly at info@boltenelise.com. Include your order number and a description of the problem. Photographs of the item, packaging, or shipping damage may help us assess the situation.

We will review the reported issue and explain the available resolution. Depending on the circumstances and applicable law, the resolution may include a full refund, a partial refund, a return, or another remedy required by law.

For an eligible return resulting from damage during transit, an incorrect item, or a qualifying product defect, we will not charge the customer return shipping costs. If the issue is confirmed, we will provide instructions for the next steps.

Please do not dispose of the affected item or arrange a paid return shipment before receiving instructions from customer support, unless necessary to protect your safety or comply with applicable law.

Statutory Withdrawal Rights, Where Applicable

There is no general federal rule giving every United States furniture purchaser an unconditional 14-day right to return an online purchase simply because the customer changes their mind. However, particular state laws, transaction types, or other applicable legal requirements may provide specific cancellation, return, refund, warranty, or other consumer rights.

Where an applicable law grants a statutory withdrawal or cancellation right, we will honor that right according to the law's requirements, including the applicable eligibility conditions, notice period, refund deadline, and any legally permitted exceptions.

When a customer exercises a statutory right that does not require a reason or prior approval, we will not require an explanation or make the exercise of that right conditional on discretionary approval. Any documentation or communication requirements will be limited to what is legally permissible and reasonably necessary.

A statutory withdrawal period and a refund processing period are not necessarily the same. Where a specific legal deadline applies, the refund deadline will be calculated from the event specified by that law, such as receipt of the withdrawal notice. Any delay in refunding will be permitted only where the applicable law allows it and its required conditions are satisfied.

Return Conditions and Exclusions

All returns are subject to applicable law. For voluntary returns outside any mandatory statutory right, the following conditions may apply.

Items should be returned in a condition consistent with the applicable return requirements. A refund may be reduced or refused where legally permitted if the item has been damaged by the customer, used beyond reasonable inspection, or returned incomplete. Any decision will take account of the nature of the issue, the condition of the item, and applicable consumer protection requirements.

We will not use these conditions to exclude mandatory remedies for defective, misdescribed, or incorrectly supplied goods. Where the law provides a right to a refund, repair, replacement, or another remedy, that right will be respected.

We do not offer voluntary exchanges as a standard service. This does not remove any repair, replacement, refund, or other remedy that may be legally required for a defective or nonconforming product.

Return Shipping Costs and Labels

For approved standard returns due to personal preference, accidental ordering, or another non-defect-related reason, the customer may be responsible for the applicable return shipping cost. Any such cost or permitted deduction will be communicated before the return is completed, where required by law.

For eligible returns caused by transit damage, an incorrect item, or a qualifying product defect, we will cover the return shipping cost. We will provide an electronic return label for the customer to download and print.

Please package the item securely, attach the label as instructed, and use the designated carrier or shipping method specified in the return instructions. Retain the shipment receipt and tracking details until the refund or other resolution is complete.

We will not impose an additional fixed return handling fee unless such a fee has a valid basis, is disclosed in advance, and is permitted by applicable law.

Refund Processing and Timing

For a standard approved return, we will generally initiate the refund within 2–3 business days after the returned item has been received and the necessary inspection has been completed. If the return does not require the item to be sent back, the applicable refund arrangement will be communicated to the customer.

Approved refunds will be issued through the original payment method used for the purchase. We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club, subject to the options available at checkout.

After the refund has been initiated, it will typically appear in the customer's account within approximately 1–3 days. This is an estimate, not a guarantee. The actual posting time depends on the bank, card issuer, or payment provider.

Where a statutory refund deadline applies, that legal deadline takes precedence over the standard processing estimate in this policy. Any permitted withholding of a refund will be handled only as allowed by applicable law.

If a refund has not appeared after the expected period, please check the account associated with the original payment method before contacting customer support. Include your order number so we can help review the refund status.

Consumer Rights and Applicable Legal Remedies

Furniture purchases may be subject to applicable federal and state consumer protection laws, express warranties, implied warranties, and other legal requirements. The rights and remedies available depend on the product, the transaction, the warranty terms, and the law governing the purchase.

We do not represent that every furniture item is covered by a universal two-year statutory liability period. Any applicable warranty or legal responsibility will be determined by the relevant law and the circumstances of the transaction.

Where applicable law requires a seller to provide repair, replacement, refund, or another remedy for a defective or nonconforming product, this policy does not eliminate that obligation. The fact that we do not offer voluntary exchanges does not override any mandatory legal requirement to repair, replace, or otherwise remedy a product issue.

Nothing in this policy is intended to waive, restrict, or replace a consumer right that cannot lawfully be waived or restricted.

Contact Information

For return requests, cancellation inquiries, damaged-item reports, or refund questions, please contact us using the details below.

Address: 2932 Pine Tree Dr, Edgewater, FL 32141, United States

Email: info@boltenelise.com

Phone: +1 (386) 428-6732

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)