Shopping Process

From Browsing to Delivery

At Boltenelise, we aim to make purchasing furniture online straightforward and easy to understand. This guide explains the main steps involved in selecting products, placing an order, completing payment, and receiving your purchase. Reviewing these steps before checkout can help you make informed decisions and ensure that your order details are accurate.

Exploring Products and Choosing the Right Item

Begin by browsing the available furniture categories and opening the product pages that interest you. Review the product description, displayed images, dimensions, materials, color options, and other specifications provided on the relevant page.

Before making a selection, consider whether the product's size, design, and intended use are suitable for your space. Product images are intended to illustrate the item, while the written specifications provide additional details for your purchasing decision.

Please check the product information carefully, including any available assembly details or other requirements stated on the product page.

Reviewing Your Shopping Cart

After selecting a product, add it to your shopping cart. Before proceeding to checkout, review the contents to confirm that the selected items, quantities, and available options match your preferences.

You should also verify the displayed prices and review any applicable delivery charges. Orders totaling $82.33 or more qualify for free shipping. Orders below $82.33 are subject to a shipping fee of $11.42.

If you need to change a selection, adjust the quantity or remove the relevant item before continuing. The information shown in your shopping cart should be checked again at checkout, as the final order total is based on the details presented during the purchase process.

Entering Delivery and Contact Information

Proceed to checkout and provide the information requested to process your order. This generally includes your name, delivery address, email address, and telephone number, where required.

Please enter your information accurately. Confirm that the street address, apartment or unit number, city, state, and ZIP code are complete and correct. Incorrect or incomplete delivery details can cause delays or prevent successful delivery.

Your contact information also helps us and the relevant delivery provider communicate with you about order progress or delivery-related issues when necessary.

Selecting a Payment Method

Review the payment options presented at checkout and select an available method. Accepted payment methods include Visa, Mastercard, American Express, JCB, Discover, and Diners Club.

Before submitting your order, review the product subtotal, shipping fee if applicable, and final amount due. Applicable taxes are included in the corresponding product prices under our current pricing arrangements.

Payment authorization may be required before an order can be processed. An order is not considered dispatched merely because a payment has been authorized. Order processing and shipment take place according to the applicable fulfillment arrangements.

Confirming Your Order

Before completing the purchase, carefully check the selected products, quantities, delivery information, payment details, and total amount.

Once you submit your order, the information provided will be used to process the transaction and arrange fulfillment. Keep any order confirmation or reference information you receive, as it may be useful when contacting customer support.

If you notice an error after submitting your order, contact us as soon as possible. Changes or cancellation requests depend on the order's processing and shipping status, and cannot be guaranteed once fulfillment has progressed.

Order Processing and Dispatch

After payment and order details have been reviewed, your order enters the processing stage. Our standard order processing time is 2–3 business days.

Once the order is ready for dispatch, shipments are handled by DHL or FedEx, depending on the order and delivery arrangements. You may receive shipping confirmation or tracking information when it becomes available.

Please note that processing time and transit time are separate stages. The processing period covers preparation before dispatch, while transit time begins after the shipment has been handed over to the carrier.

Shipping and Delivery

We deliver to addresses throughout the United States. The estimated transit time after dispatch is 7–11 business days.

Delivery estimates are provided to help you plan for your purchase. Actual arrival dates may be affected by carrier operations, weather, address-related issues, or other circumstances outside our direct control.

If tracking information is provided, use it to follow the shipment's progress. Please ensure that someone can receive the delivery when necessary and check the package and its contents after arrival.

Receiving and Checking Your Furniture

When your order arrives, inspect the package and the delivered items. Confirm that the products correspond to your order and check for visible damage or missing components.

If an item arrives damaged, incorrect, or with a qualifying defect, contact our customer support team and provide your order reference together with a description of the issue. Photographs may help us understand the situation and determine the appropriate next steps.

If you decide that a product is not suitable for your needs, review the applicable return conditions before sending it back. Eligible ordinary returns are accepted within 30 days, subject to the terms of our return policy. We do not offer voluntary exchanges.

Need Help With Your Order?

If you have questions about product details, checkout, payment, delivery, or an existing order, our customer support team can assist you. Please include your order number, if available, so we can identify the relevant transaction more efficiently.

Address: 2932 Pine Tree Dr, Edgewater, FL 32141, United States

Email: info@boltenelise.com

Phone: +1 (386) 428-6732

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)