Privacy Policy

Policy Scope

At Boltenelise, we respect the privacy of visitors and customers and aim to handle personal information responsibly throughout the shopping experience. This Privacy Policy explains what information may be collected when you browse our website, place an order, contact customer support, or interact with our online services.

Our services are intended for customers in the United States, and we deliver throughout the United States. This policy applies to personal information processed in connection with website visits, product inquiries, purchases, payment arrangements, deliveries, returns, refunds, and customer communications.

The privacy rights available to you depend on the laws applicable to your location and circumstances. Where a specific privacy law imposes additional obligations, those requirements will apply to the relevant processing activities.

Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

When you place an order, contact us, or submit a request, you may provide your name, email address, telephone number, billing details, delivery address, order information, and the contents of your communications. If you contact us about a return, refund, damaged product, or delivery concern, we may also receive the details and supporting materials you choose to submit.

Order and Transaction Information

We may maintain records of products purchased, order totals, transaction status, shipping arrangements, delivery updates, and customer service history. Payment transactions may be handled by third-party payment providers. We do not require customers to send full payment card numbers or card security codes through ordinary email communications.

Technical and Usage Information

When you access our website, certain information may be generated automatically, depending on the website configuration and technologies in use. This may include your IP address, browser type, device information, pages viewed, approximate access times, referring pages, and interactions with website features.

We collect and use only information that is reasonably necessary for legitimate operational purposes or otherwise permitted by applicable law.

Cookies and Similar Technologies

Cookies are small data files stored on a device when a website is visited. Similar technologies may be used to remember preferences, maintain website functionality, measure performance, or support advertising activities where applicable.

Essential Cookies

Certain cookies or similar technologies may be necessary to operate the website, preserve shopping cart contents, support checkout, maintain session security, and help prevent unauthorized activity. Disabling these technologies may affect some website functions.

Preference and Analytics Cookies

Where used, preference cookies may remember settings, while analytics technologies may help us understand how visitors navigate the website and identify areas for improvement. These technologies will be used in accordance with applicable consent and disclosure requirements.

Advertising Technologies

If advertising or cross-site tracking technologies are used, they may help measure advertising performance or deliver more relevant advertisements. Where required by applicable law, we will provide the relevant notice and obtain consent or offer an appropriate opt-out before engaging in the regulated activity.

You can manage cookies through your browser settings and, where available, the website's cookie preference controls. Depending on applicable law, you may also have the right to withdraw consent or opt out of certain advertising-related processing. Withdrawing consent does not affect processing that was lawful before withdrawal.

Browser-based cookie controls may not automatically remove every stored identifier or communicate every legally recognized opt-out preference. Where applicable law requires recognition of an authorized preference signal, that requirement will be followed.

How We Use Personal Information

Personal information may be used for the following purposes:

To process purchases, verify orders, arrange payments, coordinate shipping, and provide delivery updates.

To respond to questions, manage return and refund requests, investigate reported product issues, and provide customer support.

To maintain website functionality, remember relevant preferences, troubleshoot technical problems, and improve the shopping experience.

To protect transactions, detect suspicious activity, investigate potential fraud, and safeguard the website and its users.

To maintain business records, comply with legal obligations, respond to lawful requests, and establish or defend legal claims where appropriate.

To send promotional communications where permitted by law and, when required, supported by your consent. You may opt out of marketing emails using the unsubscribe instructions provided in the message or by contacting us.

We will not use personal information for materially unrelated purposes without providing any notice or obtaining any authorization required by applicable law.

How We Share and Disclose Information

We may disclose personal information to third parties when reasonably necessary to provide our services, complete transactions, or comply with legal obligations.

Service Providers

Information may be shared with payment processors, shipping carriers, website hosting providers, technical service providers, and customer support providers to the extent necessary for their assigned functions.

Legal and Security Matters

We may disclose information when required by law, in response to valid legal process, to protect the rights and safety of individuals, to investigate suspected fraud, or to address security incidents, subject to applicable legal restrictions.

Business and Advertising Activities

Certain privacy laws classify some disclosures to advertising partners as a sale, sharing, or targeted advertising activity even when no money changes hands. If our activities fall within such definitions, we will provide applicable disclosures and honor any legally required consent or opt-out rights.

We do not claim that every third-party disclosure is exempt from privacy regulation. Information will be disclosed only for permitted purposes and subject to applicable safeguards and legal requirements.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing transactions, providing customer support, maintaining financial records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods vary according to the information involved, its purpose, and applicable legal requirements. Cookies and similar technologies may have different expiration periods depending on their function and configuration.

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of electronic transmission or storage can be guaranteed to be completely secure.

Where applicable law requires notification of a data breach, we will follow the relevant notification requirements.

Your Privacy Rights and Choices

Depending on your state of residence, the type of information involved, and applicable law, you may have the right to request access to personal information, obtain a copy, correct inaccurate information, or request deletion.

Certain laws may also provide rights to receive information about data processing, obtain data in a portable format, opt out of specified sales or sharing activities, limit certain uses of sensitive personal information, or appeal a decision concerning a privacy request.

These rights are not identical in every state. They may be subject to legal exceptions, identity verification requirements, and other conditions permitted by applicable law.

To submit a privacy request, contact us at info@boltenelise.com and describe the request you wish to make. We may request reasonable information to verify your identity or authority to act on another person's behalf. We will process eligible requests within the time required by applicable law.

We will not unlawfully discriminate against you for exercising a privacy right. If applicable law provides a right to appeal a decision on your request, we will explain how to submit an appeal in our response.

Consent Withdrawal and Marketing Preferences

Where personal information is processed on the basis of consent, you may withdraw that consent at any time, subject to applicable law. Withdrawal does not invalidate processing that took place lawfully before consent was withdrawn.

You may unsubscribe from promotional emails using the instructions included in the message. Even if you opt out of marketing communications, we may still send necessary non-promotional messages relating to an order, payment, delivery, security issue, or customer service request.

You may also manage available cookie preferences through your browser or the website's consent controls, where provided.

Legal Bases for Processing

We process personal information in accordance with applicable United States federal and state laws. Depending on the jurisdiction and activity, these laws may govern privacy notices, consumer rights requests, data security, certain advertising practices, and the handling of sensitive information.

Where the European Union General Data Protection Regulation (GDPR) applies to a particular processing activity, we will rely on an appropriate legal basis under that regulation. Depending on the circumstances, this may include performing a contract, complying with a legal obligation, pursuing legitimate interests that are not overridden by the individual's rights, or obtaining consent where consent is required.

GDPR does not automatically apply to every United States customer or every transaction. Its applicability depends on the circumstances specified by law. We will not treat consent as the legal basis for all processing activities when another lawful basis applies.

Where GDPR applies, individuals may have additional rights, including rights to access, rectify, erase, restrict, or object to certain processing, as well as data portability rights in applicable circumstances. These rights are subject to the conditions and exceptions provided by law.

Your Right to Lodge a Complaint

If you believe that your personal information has been handled improperly, you may contact us first so that we can review your concern and respond where appropriate.

You may also have the right to submit a complaint to a competent privacy or consumer protection authority in the United States. Depending on the issue and the applicable law, this may include the Federal Trade Commission or a relevant state regulator. The authority with jurisdiction will depend on the nature of the complaint and the legal framework involved.

If GDPR applies to your personal information, you may lodge a complaint with a competent data protection supervisory authority, including an authority in the EU Member State where you habitually reside, work, or where the alleged infringement occurred, as provided under the GDPR.

You are not required to contact us before approaching a competent authority where applicable law does not impose such a requirement. The availability of a complaint procedure and the authority responsible for reviewing it depend on the applicable legal framework.

Children's Privacy

Our website is a general retail service and is not knowingly intended to collect personal information directly from children in circumstances where parental consent or other legal safeguards are required.

If you believe a child has provided personal information in violation of applicable law, please contact us with sufficient details to help us review the matter. Where removal or other action is legally required, we will take appropriate steps.

Third-Party Services

Our website may rely on third-party services to facilitate payments, shipping, hosting, technical operations, or customer communications. These providers may process relevant information to perform their services and may be subject to their own privacy policies and legal obligations.

When you interact with a third-party payment or delivery service, its separate terms and privacy practices may also apply. Our responsibility for a third party's independent processing activities is determined by the relevant facts and applicable law.

Changes to This Privacy Policy

We may update this policy when our services, information practices, or legal obligations change. The revised version will be published with an updated effective date where appropriate.

If a change requires specific notice or consent under applicable law, we will take the steps required by that law. We encourage customers to review this page periodically to understand how personal information is handled.

Contact Information

For privacy questions, requests to exercise your rights, or concerns about the handling of personal information, please contact us using the details below.

Address: 2932 Pine Tree Dr, Edgewater, FL 32141, United States

Email: info@boltenelise.com

Phone: +1 (386) 428-6732

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)