Payment Policy

Available Payment Methods

At Boltenelise, we aim to make checkout straightforward by providing several commonly used payment options. We currently accept the following payment cards:

Visa

Mastercard

American Express

JCB

Discover

Diners Club

The payment methods available to you will be displayed during checkout. Please select an available option and follow the instructions shown to complete your purchase.

Order Total and Payment Currency

The amount payable is displayed during checkout before you submit your order. Your total may include the prices of the selected products and any applicable shipping charges.

Orders totaling $82.33 or more qualify for free shipping. Orders below $82.33 are subject to a shipping fee of $11.42. All applicable taxes are included in the corresponding product prices, and our logistics provider handles customs clearance directly where required. Customers do not need to pay additional charges for the taxes and customs clearance services covered by these arrangements.

Please review your order summary carefully before confirming payment to ensure that the selected items, delivery details, and total amount are correct.

Payment Authorization and Order Confirmation

When you place an order, your payment may need to be authorized or verified by the payment provider or card issuer. An order submission or payment authorization does not necessarily mean that the order has been dispatched.

Order processing generally takes 2–3 business days. Once an order has been prepared and dispatched, the estimated transit time is 7–11 business days. Shipments are handled by DHL or FedEx, depending on the order and delivery arrangements.

If a payment cannot be authorized, is declined, or requires additional verification, the order may not proceed until the issue is resolved. Please check that your payment details are correct and contact your card issuer if necessary.

Payment Security

Payment transactions are processed through the applicable payment service or financial institution. Please ensure that the payment information you provide is accurate and that you are authorized to use the selected payment method.

For your protection, do not send full card numbers, security codes, or other sensitive payment credentials by email or telephone. If you notice an unfamiliar transaction or suspect unauthorized use of your payment method, contact your card issuer or financial institution promptly.

Refunds and Payment Reversals

Where a refund is approved, it will generally be returned to the original payment method. For eligible order cancellations, refund processing typically takes 2–3 business days after the cancellation and refund have been confirmed. After the refund is initiated, the funds are expected to appear in the account within approximately 1–3 days, depending on the payment provider or financial institution.

The time needed for a refund to appear may differ from the time required to review and process the request. If the expected period has passed and the refund is not visible, please contact customer support with your order details.

If you believe a payment was made in error or notice an unexpected charge, please contact us so we can review the transaction. You may also contact your card issuer for assistance with payment inquiries.

Contact Information

For questions about payment methods, checkout, payment authorization, or refunds, please contact us using the details below.

Address: 2932 Pine Tree Dr, Edgewater, FL 32141, United States

Email: info@boltenelise.com

Phone: +1 (386) 428-6732

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)