Terms of Service

Introduction and Scope

Welcome to Boltenelise. These Terms of Service govern your access to and use of boltenelise.com, including browsing products, placing orders, making payments, and communicating with customer support. By using this website or placing an order, you agree to these terms to the extent permitted by applicable law.

This website offers furniture products to customers throughout the United States. Please review these terms carefully before completing a purchase. If you do not agree with any applicable provision, please discontinue use of the website.

These terms are intended to explain the conditions under which the website operates and the responsibilities of both customers and the website operator. Nothing in these terms is intended to exclude or limit any consumer rights that cannot legally be waived.

Website Use and User Responsibilities

You agree to use this website for lawful purposes and to provide accurate, current information when placing an order or contacting customer support. You are responsible for checking the details you submit, including your shipping address, contact information, and payment details.

You must not use the website to engage in fraudulent activity, interfere with its normal operation, attempt unauthorized access, distribute malicious code, or misuse its content. We reserve the right to take reasonable measures to protect the website, customers, and order-processing systems when misuse or suspicious activity is identified.

If the website provides customer accounts or other personalized features, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account, subject to applicable law. Please notify customer support if you suspect unauthorized access.

Products, Availability, and Pricing

We make reasonable efforts to present product descriptions, dimensions, materials, images, and other details as accurately as possible. Actual colors or visual appearance may vary depending on lighting, display settings, and the device used to view the website. Product dimensions and specifications should be reviewed carefully before ordering.

Product availability may change without notice. Adding an item to a shopping cart does not guarantee that the item will remain available or reserve it for you.

Prices and applicable shipping charges are displayed during the shopping process. Eligible orders totaling $82.33 or more qualify for free shipping. Orders below this threshold are subject to a shipping fee of $11.42, unless a different charge is clearly shown before checkout. Any applicable taxes or additional charges will be presented as required by law.

We may correct genuine listing, pricing, or inventory errors and update product information when necessary. If an error affects an order that has already been placed, we will take reasonable steps to contact the customer and explain the available options. Nothing in this section permits us to disregard obligations imposed by applicable consumer protection laws.

Orders and Payments

When you submit an order, you are making a purchase request for the products and quantities selected. Order confirmation acknowledges receipt of your request but does not necessarily mean that the order has been finally accepted or dispatched.

Orders are subject to product availability, payment authorization, and verification of the information provided. If an order cannot be fulfilled, or if a material issue requires attention, we may contact you to clarify the details or arrange an appropriate resolution. Where a payment has been collected for an order that cannot be fulfilled, the applicable refund will be processed in accordance with the circumstances and applicable law.

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club. Payments must be made using a valid payment method authorized for the transaction. You are responsible for ensuring that your billing and payment information is accurate.

Your order total and any applicable shipping charges or taxes will be displayed during checkout before you complete the purchase. Please review the information carefully before submitting your order.

Shipping and Delivery

We currently deliver to addresses throughout the United States. Orders are generally processed within 2–3 business days. After dispatch, estimated transit time is 7–11 business days. 

Shipments are handled by DHL or FedEx, depending on the order and delivery arrangements.

Orders totaling $82.33 or more qualify for free shipping. For orders below $82.33, a shipping fee of $11.42 applies unless otherwise stated at checkout.

Processing and transit times are estimates, not guaranteed delivery dates. Actual delivery may be affected by carrier operations, weather, holidays, address issues, or other circumstances outside our reasonable control. If tracking information is available, customers may use it to monitor shipment progress.

Customers are responsible for providing a complete and deliverable shipping address. If an address needs to be corrected, please contact customer support as soon as possible. Changes may not be possible once an order has been dispatched.

If a shipment arrives damaged, contains an incorrect item, or appears to be missing, please contact customer support promptly with the order details and a description of the issue. Photographs of the packaging and product may help us assess the situation and determine an appropriate resolution.

Order Cancellation

If you wish to cancel an order, contact customer support as soon as possible. An order that has not yet been shipped may be eligible for cancellation. Once cancellation is confirmed, the full amount paid for that order will be refunded to the original payment method.

After an order has been dispatched, direct cancellation is generally no longer available because the shipment may already be in transit. In that situation, the order may be eligible for a return after delivery in accordance with the applicable return terms and any statutory rights.

Submitting a cancellation request does not by itself confirm that the order has been cancelled. Please wait for confirmation from customer support. Any cancellation or refund will be handled in accordance with applicable law.

Returns, Refunds, and Exchanges

Eligible standard returns may be requested within 30 days of receiving the product. Items must meet the applicable return conditions, and customers should contact customer support before sending a return so that the correct return instructions can be provided.

For an approved return, an electronic return label will be provided for the customer to download and print. For returns due to personal preference or an accidental order, the customer may be responsible for return shipping costs. If an item arrives damaged, is incorrect, or has a qualifying product defect, we will cover the return shipping costs where applicable.

After the returned item has been received and any necessary inspection has been completed, an approved refund is generally initiated within 2–3 business days. The funds typically appear in the original payment account within approximately 1–3 days after the refund is initiated, although the actual posting time depends on the payment provider or financial institution.

Refunds are normally issued to the original payment method. If a product arrives damaged, defective, or different from the item ordered, please provide your order information and a description of the problem. Photographs may be requested to help assess the issue. Depending on the circumstances and applicable law, an appropriate resolution may include a refund or another legally required remedy.

We do not offer voluntary product exchanges. Customers who want a different item may request an eligible return and place a separate order. This voluntary exchange policy does not restrict any mandatory remedies or consumer rights available under applicable law.

Nothing in this section limits any statutory rights that may apply to a particular purchase.

Privacy and Data Protection

We handle personal information in connection with website operation, order processing, payment administration, shipping, customer support, fraud prevention, and other legitimate business purposes, subject to applicable law.

The information collected may include contact details, shipping and billing information, order records, payment-related information processed through payment providers, and communications with customer support. The types of information collected depend on how you use the website and the services available at the time.

Information may be shared with service providers when necessary to complete transactions or operate the website, including payment processors, shipping carriers, technical service providers, and customer support services. Information may also be disclosed when required by law or when reasonably necessary to protect legal rights, website security, or the safety of customers.

Depending on applicable federal and state privacy laws and the circumstances of the processing, you may have rights concerning access to, correction of, deletion of, or other uses of your personal information. The availability and scope of these rights vary by jurisdiction. Where applicable, additional rights may be available under other privacy laws.

Please contact customer support if you have a privacy-related question or request. Personal information will be handled in accordance with applicable legal requirements.

Intellectual Property

Website content, including text, product descriptions, graphics, photographs, logos, page designs, and other materials, may be protected by intellectual property laws. Unless otherwise permitted by law or expressly authorized, you may not reproduce, distribute, modify, republish, or commercially exploit website content without the relevant permission.

You may use the website and its content for personal, non-commercial shopping purposes. Access to the website does not transfer ownership of any intellectual property rights to you.

Website Availability and Limitation of Liability

We aim to keep the website accessible and its information reasonably accurate, but uninterrupted availability cannot be guaranteed. Maintenance, technical issues, service-provider interruptions, or other circumstances may temporarily affect website functionality.

To the extent permitted by applicable law, we are not responsible for losses caused by circumstances beyond our reasonable control or by a customer's failure to provide accurate information. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including any rights or remedies that consumers are entitled to under applicable law.

Where permitted by law, any liability relating to a particular order will be assessed in light of the circumstances, the nature of the loss, and applicable legal requirements. These terms do not remove any express product commitments or mandatory consumer protections that apply to a transaction.

Governing Law and Dispute Resolution

These terms and transactions conducted through the website are subject to the laws applicable to the relevant transaction, taking into account any mandatory consumer protection rules that apply to the customer. Nothing in these terms is intended to deprive a consumer of protections that cannot legally be waived under applicable law.

If a question or dispute arises, customers are encouraged to contact customer support first so that the issue can be reviewed and, where possible, resolved directly. This does not prevent either party from pursuing remedies available through the appropriate legal or regulatory channels.

Changes to These Terms

We may update these Terms of Service when website operations, product offerings, or legal requirements change. The revised version will be published on this page with an updated effective or revision date where appropriate.

Changes apply from the time they become effective and will not override rights or obligations that cannot lawfully be changed retroactively. Customers should review this page periodically to stay informed of the terms governing their use of the website.

Contact Information

For questions about these Terms of Service, orders, shipping, cancellations, returns, refunds, or privacy requests, please contact us using the details below

Address: 2932 Pine Tree Dr, Edgewater, FL 32141, United States

Email: info@boltenelise.com

Phone: +1 (386) 428-6732

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)